Positive: Punctuality, Quality, Responsiveness, Value
I usually am not one to write reviews, however, I felt like i absolutely had to share our experience with others.
So, we had hired two companies - one to do the loading and one to do the unloading (We had our own U-haul truck and thought this would be a way to save a couple bucks, turns out this really did not save us money, the cost of the U-Haul(with milage and insurance) + Mover1 + Mover2 came out to be same as it would have had we hired one company to do the move start to finish)
Mover2 ended up cancelling on us the night before, they were supposed to help us unload our truck at our new place and set up all the furniture. We had requested them to provide a Certificate of Insurance since our Apartment required it in case of any damages to the building during the move, apparently these movers didn't care for that and cancelled on us. Again, they cancelled on us the night before our move.
So I called Best Moving Service around 8pm on Saturday and spoke to CP - although he said they already had jobs lined up for the following day, they would help us out in the evening time (which worked out perfect for us)
Mover1 who packed us up at our old place damaged our furniture quite badly and wrapped it terribly. The only thing they did well was the way they put everything in the truck.
So when Best Moving Service showed up to our apartment to help us unload - CP told me he and his team would take care of everything from unloading to setting up everything (They also helped us with boxes from our other Cars - which other movers normally wouldn't even touch since it wasn't in the truck)
Not only did Best Moving Service unload the truck but also fixed the broken parts of the furniture (our bed set is probably one of the most complicated bed sets ever made - Beware when buying Italian furniture) they were able to put it together and it took much longer than they had anticipated because of the bed. But they stayed and did it - without complains.
If they had not come and helped out with our unloading - all our stuff would have been on the truck until next weekend when we would finally be able to do it ourselves - that would mean UHaul would charge us for an entire week as well.
So thank you CP, Carlos and Charlie for helping out last minute and doing a great job - we will definitely spread the word!